Walgreens Partners with FedEx, Walmart’s New CEO, and Pall Corp.’s Ecommerce Strategy
Walgreens Partners with FedEx for Online Returns
Walgreens is the latest retailer striving to meet the needs of ecommerce shoppers to improve foot traffic to its stores. The pharmacy store chain announced that it has partnered with FedEx to allow shoppers to drop off online returns at thousands of Walgreens locations worldwide. The partnership, aimed at making online returns a more convenient process, will use the FedEx Returns Technology platform to allow online vendors and retailers to send customers a return code via email, which can then be taken to Walgreens to have a shipping label printed for free. “Our service offering with FedEx has been very well received by our customers, and implementing this latest technology in our stores will deliver even greater convenience to meet the needs of today’s customer,” says Richard Ashworth, President of Operations at Walgreens.
What stood out to us? Returns are the new retail.
Walmart U.S. CEO Departs, Sam’s Club CEO Steps In
eBay isn’t the only ecommerce giant going through leadership changes. Walmart announced this week that its U.S. president and CEO, Greg Foran, is leaving his position and will be replaced by Sam’s Club president and CEO John Furner. Foran is leaving Walmart to become CEO of Air New Zealand Limited, and will stick around with Walmart until January 31, 2020 to ensure a smooth transition. “John has done a fantastic job at Sam’s Club, and he will continue the momentum we have in Walmart U.S.,” says CEO Doug McMillon. “He embraces technology and new ways of working, and he keeps our customers and Sam’s Club members at the center of everything we do, while delivering results for the business.”
What stood out to us? We expect that Walmart will soon be accepting returns at Air New Zealand terminals.
Pall Corp.’s Tech-Focused Ecommerce Strategy
Pall Corp., a manufacturer of filtration and purification products used in various industrial settings, launched its B2B ecommerce platform last year and is already meeting customer needs thanks to a combination of business processes and online technology. After a survey revealed that 94% of Pall’s customers consider ecommerce their preferred purchasing method, the company focused its efforts on technology to drive customer and ecommerce success. For example, Pall has developed an online interface that helps customers easily navigate to the products they need to find, while also collecting data to determine what online customers are purchasing the most. “User experience is very important, but it’s not just look and feel, it’s about clicks—customers want one-click purchasing,” says Amit Gupta, VP of digital solutions and ecommerce at Pall. “User experience is important from a functionality standpoint.”
What stood out to us? In a separate press release, Pall Corporation announced that it will be accepting returns and exchanges at any Air New Zealand terminal in the world. JK.
In the headlines
- Compare That!: Zulily.com introduced a price-comparison tool to compete with Amazon and Walmart.
- Target R Us: ToyRUs.com relaunched this week with help from Target.com.
- Wholesale Gains: Costco grew ecommerce revenue 19.8% for its fourth fiscal quarter that ended Sept. 1.
- Now it’s Personal: Ecommerce platform provider Kibo is set to acquire personalization vendor Monetate.
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