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US Consumers Made Nearly $63M Online Grocery Orders in 2020, Google, Amazon Fined by French Data Watchdog and an Online PPE Start-Up for Deaf People

Food on a table

US Consumers Made Nearly $63M Online Grocery Orders in 2020

Online grocery sales for pickup and delivery fell slight from record highs as states eased COVID-19 related restrictions over the summer. But they rose slightly in November, according to data from grocery retailing consulting firm Brick Meets Click (BMC) and grocery ecommerce platform Mercatus USA Inc. Based on survey data, online grocery orders purchased online for pickup or delivery totaled $5.9 billion, up 3.6% from $5.7 billion in August, the most recent prior-month data available. In November, the average order size fell to $94, down almost 1.1% compared with $95 in August. The number of orders grew 5.4% to 62.7 million, up from 59.5 million in August. During every month BMC and Mercatus looked at since March, 30-day online grocery sales were considerably higher than the $1.2 billion indicated by data from BMC’s August 2019 survey.

What stood out to us? What percentage of product recommendations and replacement products were store brands? Could this be the decline of CPG brands?


Google, Amazon Fined by French Data Watchdog

Google racked up another record fine in the European Union, this time a $121M penalty from France’s privacy watchdog over the way it manages cookies on its search engine. CNIL, France’s data protection authority, also hit online shopping giant with a $42.49M fine for placing cookies on people’s computers without their consent, according to a statement on Thursday. The companies were given a three-month ultimatum to make changes to the information they provide to users or will face additional daily fines of $121,166. Google said in a statement that it stands by its “record of providing upfront information and clear controls, strong internal data governance, secure infrastructure, and above all, helpful products.” Amazon also disagreed with the French authority’s findings, saying “We continuously update our privacy practices to ensure that we meet the evolving needs and expectations of customers and regulators and fully comply with all applicable laws in every country in which we operate.”

What stood out to us? Clearly, French data is more exquisite. Ooh la la.

Hearing Aid

Online PPE Start-Up for Deaf People

ClearMask, launched in 2017 by graduate students, develops and sells see-through masks designed to help deaf and hard of hearing people communicate through facial expressions. It has sold more than 12 million medical and consumer-grade masks, and all B2B and B2C sales are through its ecommerce site. Alyssa Dittmar had no idea a pandemic was only a few years away when she founded ClearMask LLC with a team of other Johns Hopkins University graduate students. The new company’s focus was to offer fully transparent medical-grade face masks so deaf and hard of hearing individuals could better communicate through visual cues. “So much of communication is in the face; in fact, over 55% of communication is visual,” says Dittmar, the company’s president. “We all rely on critical visual cues to fully communicate—including facial expressions and lip-reading.”

What stood out to us? #awesome

In the headlines

  • I do: David’s Bridal launches a loyalty program.
  • Bankruptcy: Francesca’s files for bankruptcy amid pandemic toll.
  • Luxury: The rich are buying luxury online like never before.

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