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Amazon Expands In-Store Pickup Service, Best Buy Enters Shipping Wars, and Genuine Parts Co. Focuses on Digital Growth

Amazon Expands In-Store Pickup Service

The biggest threat in ecommerce continues to creep into brick-and-mortar stores. This past summer saw the debut of Amazon Counter, the ecommerce giant’s in-store pickup option that launched in over 100 Rite Aid locations in the U.S. Amazon announced this week that the service will now expand to thousands of new locations thanks to partnerships with GNC, Health Mart and Stage Stores. Amazon Counter is designed to be “minimally disruptive to the brick-and-mortar’s day-to-day operations” as possible, as all customers need to do is show up to the retail location and show a barcode to the store employee to receive their package. “This new network of pickup points gives customers a pickup experience that is fast, flexible and convenient, and partners are thrilled with the strong engagement and additional foot traffic Counter is driving for their stores,” says Patrick Supanc, worldwide director of Amazon Hub.


What stood out to us? Where will Amazon host Amazon Counter when brick-and-mortar is gone?


Best Buy Enters Holidays with Free Next-Day Delivery

With the biggest online shopping days of the year a month away, Best Buy is gearing up to match the competition. The electronics retailer will offer free next-day delivery on orders more than $35 and free standard shipping with no minimum during the holiday season. This will be the first time Best Buy has ever offered free next-day delivery, and the retailer will also offer free standard shipping with no minimum purchase threshold now through Christmas Day. This puts Best Buy neck and neck with Amazon, Walmart, and Target, who are all set to offer similar free expedited shipping during the holidays too. We want to help our customers get their orders even faster, especially in time for the holiday shopping season,” says a Best Buy spokesperson.

What stood out to us? #tablestakes


Genuine Parts Co. Focuses on Digital Growth

Genuine Parts Co. (GPC), a distributor of industrial and automotive products best known for its NAPA Auto Parts brand, announced a record high quarterly revenue of $5 billion in Q3 2019. While incredible earnings, the distributor is ready to now turn attention to furthering its digital transformation. The distributor has already seen success with MotionIndustries.com, its industrial products brand, which sells 1 million parts to over 200,000 customers and significantly contributed to the incredible last quarter. GPC is hoping to see this success with its other brands, including NAPAOnline, by spending and focusing more on digital operations in order to improve its growth prospects and overall operations. GPC partially plans to accomplish this by studying the success of Sparebox, the leading Austrailian-based auto parts online store that GPC partially owns. “Sparebox serves to enhance our understanding of the digital marketplace and grow our sales capabilities in Australasia and potentially across all of our global operations,” says GPC CEO Paul Donahue.


What stood out to us? The term Australasia. The new hot-bed for digital transformation.


In the headlines

  • Shocking Commerce: MRO distributor Grainger grows electronic sales 11% in Q3.
  • Highest Bidder: Former eBay president John Donahoe will replace Mark Parker as Nike’s new CEO.
  • Not Too Surprising: A new study revealed consumers want better digital services and better access to interactive tools from online pharmaceutical sellers.
  • Very Global Commerce: Indian online marketplace Beldara is expanding to connect more U.S. buyers with Indian manufacturers.

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