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Product Implementation Specialist

The Product Implementation Specialist is a key conduit between sales, product, and customer teams. In this dynamic role, the Product Implementation Specialist will work in a teaching/consulting capacity to provide ecommerce best practices & business solutions, product training, and support initial setup and configuration (onboarding).

This position is a highly visible role within the organization reporting directly to the CTO, while working closely with sales & marketing, customers, solutions partners, and product development teams.


The ideal candidate will be a customer-focused individual with .NET development experience and possess excellent technical, verbal, and written communication skills. The Product Implementation Specialist plays a key role in driving frictionless customer experience during pre-sale, post-sale (customer onboarding), and retention.

  • Participate in pre-sales meetings with clients to provide consultation for ecommerce and business solutions
  • Responsible for creating product training material and managing the knowledge base
  • Responsible for onboarding a new client or partner with the complete initial setup of Amla Commerce products
  • Deliver product training and ongoing education to customers & partners via virtual classroom, webinars, or in-person
  • Provide consultation to clients and partners during implementation (SDLC)
  • Work with the support team to address customer tickets
  • Play an active role in building and defining the product roadmap based on interaction with customers and improvements needed (gaps) in the product
  • Participates in functional specification reviews
  • Participates in design walkthroughs
  • Participate in product roadmap and release planning
  • Encourage process improvement within the product development & support organization


Postion must-have's

  • Bachelor’s degree in computer science, software engineering, MIS, computer engineering, electrical engineering, IT, or equivalent required
  • 3-4 years consulting experience with an ecommerce/CMS/Custom Web Application service provider and/or digital agency
  • Expert-level of SDLC and Object Oriented Programming, ASP.NET, C#, SQL Server, and Web Services
  • Must have solid ability to diagram solutions and the ability to articulate/engage with clients on solutions
  • Expert-level with Internet standards (e.g. HTTP, XML, SOAP, CSS) and relational database (SQL Server)
  • Experience in IT infrastructure issues (web and application server setup, load-balancing, firewalls, etc.) and awareness of current technology & industry trends
  • Strong logical, analytical, and problem solving skills
  • Advanced interpersonal skills to coordinate major activities
  • Excellent writing skills
  • Must be well organized with multiple tasks occurring on a daily basis
  • Strong presentation skills and comfortable level in presenting before peers and customers
  • Ability to travel up to 10% to client sites

To Apply

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