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Account Manager

COMPANY OVERVIEW
Amla Commerce is a global software company that has grown out of the belief that ecommerce software should enable sustainable growth. Amla has two products, Artifi Labs and Znode. Artifi Labs is an ecommerce product customization platform that allows shoppers to personalize, customize and configure products. Znode is an enterprise, B2B ecommerce platform with a rich set of built-in features to easily manage content, site search, product information and multi-store functionality.

At Amla, we are building something special. Awesome ecommerce software and a great place to be yourself. Don’t be surprised if you smell beer on Friday afternoons. We put passion into our work, but enjoy cracking jokes along the way. Our teams tackle complex challenges and work together to create innovative solutions, and we celebrate every little victory along the way. If you’re ready to tackle opportunities that will help grow your career while joining a team that’s more like a family, Amla is waiting for you.

JOB SUMMARY
Amla Commerce is recruiting an Account Manager. The position is responsible for managing customer relationships and organic revenue across a portfolio of accounts. As a software company, Amla Commerce sells software licenses and the implementation of the software may be provided by channel partners or sometimes by internal consulting teams. The account manager will manage both the license revenue and professional services revenue provided by Amla Commerce and may sometimes interact with channel partners during and after implementation. 

The Account Manager is part of the sales and marketing team and will assist with other duties including understanding key customer success metrics, assisting the marketing team with case studies, and assisting in planning customer events including webinars and more. This position will serve in a cross-functional capacity and work closely with implementation teams, customer success managers and leadership.

Responsibilities

  • Customer relationship management
  • Grow a portfolio of license revenue
  • Manage customer relationship during enterprise ecommerce software implementations 
  • Collaborate with channel partners 
  • Revenue tracking and management

Must-haves for this gig:

  • Strong verbal and written skills
  • Utilize CRM tools for tracking emails, conversations, opportunities and revenue
  • Strong organizational skills
  • Willingness to drive and organize conversations with customers
  • Understanding of ecommerce and professional services projects
  • Technical aptitude

To Apply

Please send your cover letter and resume to career_us@amla.io.

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